Return Policy
Thank you for choosing Cartems Donuts for your sweet cravings!
We want to ensure your satisfaction with our delicious donuts.
Please review our refund policy below:
1. Full Refund for Cancellations 48 Hours in Advance:
You are eligible for a full refund if you cancel your donut order more than 48 hours before the scheduled pickup or delivery time.
To initiate a refund, please email hey@cartems.com
and provide your order details.
2. No Refund for Cancellations Less Than 24 Hours in Advance:
Unfortunately, we are unable to process refunds for donut orders that are canceled less than 24 hours before the scheduled pickup or delivery time. We bake our donuts fresh to order, and last-minute cancellations make it challenging for us to ensure the quality of our products.
How to Request a Refund:
To request a refund, please contact us via email at hey@cartems.com. Provide your order details, including the order number, date, and time of pickup or delivery. Clearly state the reason for your cancellation and your request for a refund.
Refund Processing:
Refunds will be processed using the same method of payment used for the original transaction. Please allow 3 days for the refund to be processed and reflected in your account.
Exceptions:
In cases of exceptional circumstances, we may review refund requests on a case-by-case basis. Exceptions may include emergencies or other unforeseen events that prevent you from canceling within the specified timeframe.
Contact Information:
If you have any questions or concerns regarding our donut refund policy, please contact us at hey@cartems.com.
Changes to This Policy:
We reserve the right to modify or update our donut refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Thank you for being a valued customer of Cartems Donuts!
We hope you enjoy our delicious donuts.